FAQ
Do you have questions about a product, order or general question? Check out the frequently asked questions below!
Do you only sell original cards from Pokémon, One Piece and other TCGs?
Yes, at TCG Maniacs we only sell original cards from popular trading card games like Pokémon, One Piece, and more. We guarantee the authenticity of all our products.
How much are the shipping costs?
Within the Netherlands, shipping costs are €5.95 for orders under €175. For orders of €175 or more, we offer free shipping. For international shipping, costs vary depending on the country of destination. Specific shipping costs are displayed at checkout.
When can I expect my order if I order before 6pm?
If you place your order before 18:00, it will be delivered the next day within the Netherlands. For international orders, delivery times vary depending on the country of destination and the chosen shipping method.
Do you offer worldwide shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by country. Please check shipping options at checkout for more details.
Can I return or exchange my order if I am not satisfied?
Yes, you can return or exchange your order within 14 days of receipt, as long as the cards are unused and in their original packaging. Please contact our customer service for more information on the returns process.
How can I contact customer service?
Our customer service is available via email at info@tcgmaniacs.nl Monday through Friday, 9:00 AM to 5:00 PM. We are here to help you with all your questions and concerns.